Refund & Cancellation Policy

1. 14-Day Money-Back Guarantee

At SearchLearningTools.com, customer satisfaction and transparency are core to our platform. We offer a 14-day no-questions-asked refund policy on all initial subscription purchases (Starter, Pro, Advanced) and one-time compute allocations.

If our SEO workbench, crawler audit capabilities, or developer API do not meet your expectations, you may request a full refund within 14 calendar days of your initial transaction.

2. Subscription Cancellation Terms

You can cancel your subscription at any time with zero penalty or cancellation fees:

• Self-Service Customer Portal: Navigate to your Billing Dashboard and click Customer Portal to cancel, update payment methods, or download VAT/sales tax invoices instantly.
• Cancellation Effective Date: When you cancel, your subscription will remain active until the end of your current billing period (monthly or annual). You will retain full access to all paid features and intelligence credits until that date.
• No Surprise Renewals: Once scheduled for cancellation, you will never be billed again unless you explicitly choose to reactivate.

3. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle is the Merchant of Record for all our orders. Paddle handles customer service inquiries, billing compliance, global sales tax (VAT, GST), and refund processing on our behalf.

4. How to Request a Refund

To request a refund, choose either method:

1. Email Support: Send an email to hello@searchlearningtools.com with your order number or checkout email address. We process refund requests within 24 business hours.
2. Paddle Buyer Support: Visit paddle.net to look up your purchase receipt and request assistance directly.

Once approved, refunds typically take 3–5 business days to appear on your original payment method.